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Question: Once
I have joined the club where do I login to the members only website?
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Answer: The
login box is to the top left side of all pages on this site
(look left)
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Question: I
have registered and paid with Paypal but have not received any
confirmation email from you?
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Answer: The
process is automated, you have been sent email confirmation of
your payment along with your registration details. These emails
can often go to your spam or bulk folder this is where they have
gone. Find the emails and tell your email program that they are
not spam, this will ensure any further communications will go
directly to your inbox. For example if you use Hotmail find and
open the
email in your junk folder, near the top will be two links one
saying "Mark
as Safe" click this and all future emails will go to your
inbox. Other email programs work in the same way but may use
different terminology.
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Question: I
have logged in but do not see the members only website?
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Answer: This
page that you arrive at first is your membership information
page, here you will find a heading called "Your
Subscriptions" directly
underneath there will be a hyperlink describing the subscription
you chose for example UK (Single Membership) click
on this and you will be taken to the members website.
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Question: There
is no active hyperlink for me to click?
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Answer: This
is because your payment has not yet been received once received
you will be notified and the hyperlink will then become available.
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Question: If
I pay with Paypal how long before I get access?
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Answer: Paypal
payments are instant and you will have access immediately, however
if you send your payment by Echeque using Paypal, payments can
take up to 14 days to clear.
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Question: I
want to pay by Cheque how long will I have to wait to gain access?
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Answer: Once
we receive your payment at our office your account will be activated
upon receipt.
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Question: I
have moved how do I change my registered address?
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Answer: You
must contact us stating your name, username, your old address and
the new one you wish to use. However if you are a Dorset Resident
member we will only except an address change to another BH postcode.
If you have moved out of the BH postcode area, should you choose
to join again the following year then you must subscribe to a UK
standard single membership and then inform us of the new address
details.
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Question: My
membership is nearing it's end how do I renew?
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Answer: You
can do this at anytime either nearing subscription end or well
in advance, this can be done from your membership information page.
Simply select your membership type from the drop down box, then
select your payment method and click order. Continue to Paypal
checkout or send a cheque using the details you will be given.
As mentioned you may renew at anytime, lets say you renewed your
subscription 3 months before your current subscription is due to
end. What would happen is that your new subscription would come
into effect the very next day after the old one ends and would
continue for another full year and there would be no interruption
to your service.
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Question: I
have registered for the collectors club but I cannot login to the
public forum or public gallery?
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Answer: Your
details are strictly for use on the members only area, if you want
to use the public forum and gallery as well you will need to registered
for those services independantly. To read or post on the public
forum you will need to register. You may view the public gallery
without registration but will need to register if you want to upload
an image.
